WHALECLICKS CLIENT SERVICES TERMS & CONDITIONS
Last Updated: 15 June, 2026
1. Introduction
These Client Services Terms & Conditions (“Terms”) govern the provision of services by WhaleClicks (“WhaleClicks”, “we”, “our”, or “us”) to the Client (“Client”, “you”, or “your”).
By accepting a proposal, quotation, statement of work, invoice, or otherwise engaging WhaleClicks to provide services, the Client agrees to be bound by these Terms.
2. Service Provider
Trade Name: WhaleClicks
Owner: Max Milano (Autónomo/Self-employed professional)
Address: Passeig de les Germanies, 89 (bajo), 46702 Gandia, Valencia
Email: info@whaleclicks.com
Website: https://whaleclicks.com
WhaleClicks provides digital marketing, advertising, SEO, AI search visibility, website optimization, HubSpot consulting, analytics, content creation, and related services.
3. Scope of Services
Services may include:
- Google Ads Management
- Meta Ads Management
- LinkedIn Ads Management
- Technical SEO
- AI Search Visibility (AI GEO)
- Website Optimization
- WordPress Services
- HubSpot Consulting
- Marketing Strategy
- Digital Marketing Audits
- Content Creation
- Landing Page Development
- Conversion Tracking Setup
- Analytics Implementation
- White-Label Marketing Services
The specific scope of services will be defined in the applicable proposal, quotation, statement of work, or written agreement.
4. Fees and Payment
Unless otherwise specified in writing:
- One-time projects may require full or partial payment before work begins.
- Recurring services are billed monthly in advance.
- Payment is due upon receipt of the invoice unless otherwise stated in the service agreement.
- Payments are non-refundable once work has commenced.
- Advertising spend, software subscriptions, hosting fees, third-party tools, and platform charges are the responsibility of the Client unless otherwise agreed.
Failure to make timely payment may result in:
- Suspension of services
- Delayed project delivery
- Suspension of advertising campaigns
- Removal of access to deliverables pending payment
WhaleClicks reserves the right to suspend work until overdue balances are paid.
5. Client Responsibilities
The Client agrees to:
- Provide accurate information
- Provide timely feedback and approvals
- Provide access to necessary platforms and systems
- Designate a primary point of contact
- Review deliverables within a reasonable period
Delays caused by missing information, access, approvals, or feedback may impact timelines and results.
WhaleClicks shall not be responsible for delays caused by the Client.
6. Third-Party Platforms
WhaleClicks may work with third-party platforms including:
- HubSpot
- Meta
- OpenAI
- Anthropic Claude
- WordPress
- Cloudflare
- Stape
- Other approved technology providers
WhaleClicks has no control over platform policies, account suspensions, pricing changes, algorithm updates, service interruptions, or platform decisions.
The Client acknowledges that such changes may affect performance and results.
7. Artificial Intelligence Tools
WhaleClicks may utilize AI-assisted technologies, including OpenAI and Anthropic Claude, to support:
- Research
- Reporting
- Marketing analysis
- AI GEO Audits
- Technical SEO Reviews
- Google Ads Audits
- Content evaluation
- Strategy development
Significant recommendations and deliverables are reviewed by a human before delivery.
WhaleClicks does not intentionally use Client information to train proprietary AI systems.
8. No Guarantee of Results
The Client acknowledges that digital marketing outcomes depend on numerous factors beyond the control of WhaleClicks.
WhaleClicks does not guarantee:
- Search engine rankings
- AI search visibility rankings
- Google rankings
- Lead volume
- Sales volume
- Revenue growth
- Advertising performance
- Return on investment (ROI)
- Website traffic increases
- Business growth
Past performance, case studies, examples, and projections are provided for illustrative purposes only and do not guarantee future results.
9. Audits and Recommendations
WhaleClicks may provide:
- AI GEO Audits
- Google Ads Audits
- Technical SEO Audits
- Website Reviews
- Marketing Assessments
- Strategic Recommendations
These materials represent professional opinions based on information available at the time and should not be considered legal, accounting, financial, tax, or business advice.
Implementation decisions remain solely the responsibility of the Client.
10. Ownership of Client Accounts
Unless otherwise agreed in writing:
- Google Ads accounts remain the property of the Client.
- Google Analytics accounts remain the property of the Client.
- Google Tag Manager accounts remain the property of the Client.
- HubSpot accounts remain the property of the Client.
- Meta Business Manager assets remain the property of the Client.
- LinkedIn advertising assets remain the property of the Client.
WhaleClicks receives access only for the purpose of providing contracted services.
11. Ownership of Deliverables
Upon full payment of all outstanding invoices:
The Client shall own:
- Website content created specifically for the Client
- Blog content created specifically for the Client
- Advertising copy created specifically for the Client
- Landing pages created specifically for the Client
- Graphic assets created specifically for the Client
- Marketing materials created specifically for the Client
WhaleClicks retains ownership of:
- Internal processes
- Proprietary methodologies
- Templates
- Checklists
- Frameworks
- Audit methodologies
- Reporting systems
- Internal documentation
- Know-how and intellectual property developed independently of the Client
WhaleClicks may reference completed projects and publicly available results in portfolios, proposals, and marketing materials unless otherwise agreed in writing.
12. Confidentiality
Both parties agree to keep confidential information private and to use such information only for purposes related to the services provided.
Confidential information shall not include information that:
- Is publicly available
- Was already known to the receiving party
- Is independently developed
- Must be disclosed by law
13. White-Label Services
WhaleClicks may provide services on a white-label basis for agency partners.
Where services are delivered through a white-label relationship:
- The agency partner remains responsible for managing its client relationships.
- WhaleClicks shall treat client information as confidential.
- WhaleClicks may operate as a contractor, processor, or sub-processor as required by applicable law.
14. Limitation of Liability
To the fullest extent permitted by law, WhaleClicks shall not be liable for:
- Indirect damages
- Consequential damages
- Lost profits
- Lost revenue
- Business interruption
- Loss of data
- Platform account suspensions
- Search engine algorithm changes
- AI platform changes
- Advertising platform changes
The total liability of WhaleClicks for any claim shall not exceed the fees paid by the Client to WhaleClicks during the three (3) months preceding the event giving rise to the claim.
15. Termination
Either party may terminate ongoing services with thirty (30) days written notice unless otherwise agreed.
The Client remains responsible for payment of all services performed prior to termination.
Upon termination:
- Outstanding invoices become immediately due.
- Access permissions may be removed.
- Deliverables paid for by the Client will be provided where applicable.
16. Privacy
WhaleClicks processes personal information in accordance with its Privacy Policy.
The Client agrees that WhaleClicks may process information reasonably necessary to provide contracted services.
17. Governing Law
These Terms shall be governed by the laws of Spain.
Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts of Spain unless otherwise required by applicable law.
18. Contact
WhaleClicks
Owner: Max Milano
Email: info@whaleclicks.com
Website: https://whaleclicks.com
Address: Passeig de les Germanies, 89 (bajo), 46702 Gandia, Valencia